Client Success Specialist: OneSwitch

PURPOSE

We are seeking a dynamic and self-motivated Sales and Client Success Specialist to join the OneSwitch team in South Africa.

The primary purpose of this role is to drive revenue growth by taking initiative and expanding our client base within multiple commodity groups and areas within South Africa and other receiver markets across the world.

As a Client Success Specialist, you will play a pivotal role in promoting our products/services, nurturing client relationships, whilst staying informed about industry trends, and contributing to our company's overall success and revenue growth. You will play a vital role in product prioritisation and development, ensuring effective product use as well as additions to what we currently offer.

OBJECTIVES (main duties and responsibilities)

Client Base Expansion:

• Market Analysis: Conduct thorough research to identify untapped business opportunities within a specific geographic areas and commodities around the world.
• Market Penetration: Develop and execute strategies for entering new markets and expanding the company's client and commodity base.
• Market Share Growth: Set clear goals for capturing market share in various commodities and work towards achieving them.

Relationship Building:

• Effective Communication: Establish open lines of communication with potential clients, ensuring their needs and concerns are heard and addressed promptly.
• Customer Service: Provide exceptional customer service to foster trust and maintain long-lasting relationships with clients.
• Client Retention: Implement strategies to retain existing clients and encourage repeat business.

Ensuring New Client Engagement:

• Onboarding: Guide new clients through the implementation process within the scope of OneSwitch and our broader product sets.
• Growth: Grow the use of certain feature sets to unlock further revenue.

Market Research:

• Trend Monitoring: Continuously monitor industry trends, competitor activities, and market conditions around receiver and supplier markets.
• Data-Driven Decisions: Use market research findings to make informed decisions and adapt sales strategies accordingly to grow our clients businesses.

Sales Strategy Development:

• Collaboration: Work closely with the Commercial team to develop comprehensive and effective sales strategies to upsell current clients and grow our client base further.
• Tailored Approaches: Customise sales strategies to align with the unique requirements of the fresh produce supply chain. This includes but is not limited to the growth of receiving market buyers and sellers.

Pipeline and Target Management:

• Lead Identification: Outbound sales strategies growing the use of the OneSwitch product, enhancing use and increasing carton level return back on farm.

Sales Presentations:

• Value Demonstration: Confidently deliver compelling sales presentations that highlight the value and benefits of the company's products or services.
• Live Demoing: Understand the client needs and the solution our product/ services can offer by demoing a heavy hitting solution.
• Problem-Solving: Address client needs and potential pain points during presentations, offering solutions and demonstrating how the company can meet their requirements.

Product Knowledge:

• Product Expertise: Maintain a deep understanding of the company's products or services, including their features, benefits, and unique selling points.
• Customised Solutions: Use this knowledge to tailor solutions to individual client needs and tell a whole story of how feature sets fit together.

Feedback and Improvement:

• Client Feedback: Act as a liaison between clients and internal teams, collecting feedback to help enhance products or services.
• Agile Adaptation: Work collaboratively with product development and marketing teams to adapt offerings and strategies based on client input and market dynamics.
  
  

ROLE REQUIREMENTS

Formal Qualifications

• Bachelor's degree in business, marketing, or a related field preferred
• Driver’s licence (This role will include travel)

Knowledge, Skills & Experience

• Proven track record in the fresh produce industry, with a strong emphasis on client acquisition and growth.
• Excellent communication, problem solving, organisational ability and interpersonal skills.
• Self-driven and motivated to achieve and exceed sales targets.
• Ability to take initiative and work independently.
• Strong problem-solving skills and the ability to adapt to changing market conditions.
• Proficiency in using CRM software and other sales tools.
• Ability to work under pressure.
• Proven ability to be part of a team and collaborate across departments.
• Proven verbal and written communications skills in English and Afrikaans.
• Intermediate to advanced level of data skills.
• Willingness and availability to work outside of standard office hours to meet business needs.

Job Related Experience

• 2 - 3 years’ experience in a logistics provider, perishable commodity agent / retailer or commercial farming company in a planning, operational, logistics or solutions role.
• Experience in managing client / supplier relationships.
• Experience in analysing operational processes and/or logistics operations.

Languages

English
Afrikaans (Beneficial)

CULTURE

• Someone to enhance the positive company culture to prospective and new clients with a high emphasis on morals, values and diversity
• Preferably someone with a passion for/experience in the agriculture and /or logistics and technology industries
• A go-getter that can grow with the company and just be lekker!

COMPANY OVERVIEW

Visit our About Us page to discover more about our culture, work ethic, and vision.