PURPOSE
This role will provide technical support for internal IT-related matters and duties, including the careful assembly, packaging, and preparation of hardware devices used in our products.
OBJECTIVES (main duties and responsibilities)
- Serving as the first point of contact for IT support within the organisation
- Assisting in setting up and maintaining computer and network systems
- Diagnosing and troubleshooting basic software and hardware issues
- Repairing and replacing damaged computer and network components
- Supporting people whenever they encounter challenges with computers and network devices
- Maintaining and updating technical documentation regularly
- Courier/Collect/Deliver hardware, and devices to customers, or suppliers
- Maintain hardware inventory list, and keep the storeroom updated, and clean
- Assemble ruggedized Raspberry Pi units and other basic hardware components
- Manage 3D printer output and capacity for ruggedized Raspberry Pi components
ROLE REQUIREMENTS
Formal Qualifications
- Basic experience in IT support or IT technician roles
Knowledge, Skills & Experience
- Familiarity with Windows, Mac, and Linux operating systems
- Problem-solving skills
- Technical documentation skills
- Organisational and interpersonal skills
Job Related Experience
AgrigateOne prefers candidates who have worked in similar roles such as IT Help Desk, IT Support and related positions. Should have a basic understanding of mobile and desktop operating systems, with a willingness to learn more advanced aspects on the job.
IT Technicians will assist with basic networking configuration, diagnostics, and maintenance. Experience with computer and network security, including firewalls, antivirus software and malware protection will be an advantage.
The Junior IT Technician will need to provide technical support remotely and need to be familiar with virtual network solutions. They also need to have exceptional communication skills as the role includes dealing with internal customers by providing customer support.
Languages
English
Afrikaans (Beneficial)
CULTURE
At AgrigateOne, we foster a collaborative and inclusive environment where continuous learning and development are encouraged.
As a start-up focused on innovation in agricultural technology, we value curiosity, adaptability, and a proactive approach to problem-solving. Our team members are not only expected to contribute their technical skills but also to bring a positive attitude, a willingness to pitch in where needed, and an eagerness to grow with the company.
We believe in open communication, mutual respect, and supporting each other to achieve both individual and collective goals. Joining our team means being part of a dynamic and forward-thinking company where your contributions will directly impact the future of agricultur
COMPANY OVERVIEW
Visit our About Us page to discover more about our culture, work ethic, and vision.