As a Business Analyst, your primary mission will be to work closely with diverse stakeholders to define, document, and drive our product roadmap.
In this role, you will be responsible for translating business needs and technical requirements into clear specifications that enhance product capabilities, streamline workflows, and increase the tangible value delivered to our users.
Key Objectives
Core Responsibilities
1. Requirement Analysis and Documentation:
- Conduct detailed analyses to translate business needs into technical specifications.
- Work with various stakeholders to gather requirements, analyse data, and document technical and functional specifications for new features and system enhancements.
2. Solution Proposal Development:
- Collaborate with cross-functional teams to conduct client site surveys, assess gaps, and create formal solution proposals.
- Document the technical and functional requirements needed for successful client
implementation, including GAP analysis.
3. Project Oversight:
- Communicate with engineering and development teams to ensure timely delivery of product specifications, monitor fulfilment progress, and address potential issues proactively.
- Use JIRA and other project management tools to oversee the progress of multiple projects and tasks simultaneously.
4. User Documentation and Training:
- Create clear, user-friendly guides and support documentation for both technical
and non-technical users, utilising text, video tutorials, and screen-casts.
- Assist in training support staff, account managers, and clients, ensuring they are
equipped to utilise product features effectively.
5. Quality Assurance Assistance:
- Collaborate with QA to prepare and refine test plans, offering insights to ensure new features meet quality and performance standards.
A degree in Business Information Systems, Industrial Engineering, Computer Science, or equivalent practical experience in business analysis or product management.
Technical Requirements Analysis and Documentation: Proven experience in gathering requirements and translating them into clear technical documentation for software products or features.
Product Lifecycle Management: Demonstrated experience in managing software
project lifecycles, from large-scale deployments to ongoing incremental improvements.
User Documentation and Training Development: Skilled in creating effective user
documentation, including technical writing, video tutorials, and other multimedia formats to support end users.
Data Modeling and SQL: Proficient in designing data models for relational databases,
and working knowledge of SQL, particularly in environments using databases like PostgreSQL.
Software Architecture and UI Design: Familiarity with software architecture and user
interface (HCI) design; experience in these areas is advantageous.
Industry Experience: Familiarity with the fruit or vegetable industries and supply chain management is highly beneficial.
End-User Support: Experience in end-user support, focusing on user engagement and
feedback, is a plus.
Core Competencies:
Analytical Skills: Strong problem-solving abilities with a structured, data-driven
approach to identifying and addressing business challenges.
Communication Skills: Excellent verbal and written communication skills, able to distil
complex information into clear, concise documentation for both technical and non-technical audiences.
Collaborative Mindset: Demonstrated ability to work effectively in cross-functional
teams, showing respect and adaptability in diverse, fast-paced environments.
Time Management and Prioritization: Strong organisational skills, capable of managing multiple projects and tasks simultaneously, with a focus on meeting deadlines and delivering quality results.
Experience Level:
2-3+ years of experience in business analysis, product management, or a similar role
within the software or technology sector, ideally within a B2B or SaaS environment.
English
Afrikaans (Beneficial)
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