AgrigateOne SA is the South African operating subsidiary of AgrigateOne UK, an international agricultural software company headquartered in London. Together, we engineer innovative digital solutions to optimise the fresh produce value chain from orchard to final international market.
Our comprehensive software ecosystem connects growers, packhouses, logistics providers, commercial exporters, and global retail buyers onto a single, integrated platform. Through dedicated operational modules—including the AgrigateOne commercial trade platform, OnePack (packhouse intake, grading, packing, pallet building, and floor management), and OneFlow (freight forwarding, cold chain logistics, vessel bookings, and live container tracking)—we provide end-to-end operational visibility, automate statutory compliance, and streamline data across the entire perishable supply chain.
We are seeking an operational, detail-oriented Account Manager based in the Gqeberha (Port Elizabeth) area to join the AgrigateOne SA Commercial Team. The primary purpose of this role is to drive the end-to-end onboarding, live implementation, and operational support of OnePack and OneFlow across the Eastern Cape, particularly within Kirkwood, Addo, Sundays River Valley, Gamtoos Valley, Langkloof, and regional export logistics corridors.
Serving as the key operational link between packhouse teams, commercial logistics stakeholders, and internal engineering, you will ensure seamless software adoption, troubleshoot live floor and shipping bottlenecks during peak harvest periods, and capture actionable user feedback to optimise AgrigateOne SA solutions and maximise client ROI.
1. Client Onboarding, Implementation & Training
OnePack Packhouse Onboarding: Drive pre-harvest and live go-live onboarding across facilities, configuring fruit intake parameters, bin tracking, sizing calibrations, palletization workflows, and scanning hardware integrations
OneFlow Logistics Setup: Establish commercial exporters, freight forwarders, and logistics desks within OneFlow, configuring data links, booking templates, dispatch schedules, and container tracking systems.
Operational End-User Training: Deliver practical, role-based training for diverse operational personnel, including floor clerks, line supervisors, QC teams, and export logistics coordinators.
Platform Integration Readiness: Validate data accuracy across line equipment, weight scales, cold storage intakes, and export documentation transfers.
2. Real-Time Operational Support & Incident Management
Operational Frontline Support: Serve as the main operational contact for packhouse operations and shipping desks, resolving live system inquiries, intake variations, and dispatch issues.
Harvest Peak Availability: Maintain flexible, high-availability on-site and remote operational assistance during peak packing and shipping windows.
Incident Resolution & Escalation: Partner directly with product teams and developers to troubleshoot software bugs, provide workaround steps, and ensure absolute issue resolution.
3. Operational Process Optimisation & Traceability
Supply Chain Flow Analysis: Evaluate operational workflows from bin intake through packing, palletization, cold storage, and port transfer to eliminate operational friction and manual tasks.
Traceability & Statutory Compliance: Guide clients using OnePack and OneFlow to maintain complete batch traceability, export compliance, phytosanitary requirements, and PPECB alignment.
Logistics & Port Visibility via OneFlow: Assist clients with leveraging OneFlow for live container tracking, temperature monitoring, cold store dwell times, and port movements.
Yield & Packout Analytics: Support packhouse leadership in extracting key performance metrics, such as packout yields, class-one recovery rates, waste tracking, and grower reconciliations.
4. Relationship Management, Retention & Value Delivery
Building Trusted Partnerships: Develop strong, collaborative relationships with key stakeholders through regular operational engagement and consistent communication.
Seasonal Operational Reviews: Conduct post-harvest reviews with clients, demonstrating system performance, throughput gains, and operational efficiencies to support long-term retention.
Proactive Client Engagement: Review weekly user activity and data movement, proactively delivering refresher sessions and introducing new feature capabilities.
5. Product Feedback Loop & Workflow Documentation
Voice of the Packhouse & Logistics Desk: Translate operational user requirements into clear software specifications for internal product and development teams.
SOPs & Operational Documentation: Develop and maintain practical user guides, standard operating procedures, and reference materials tailored for operational teams.
● Bachelor’s degree in business, operations, logistics, or a related field preferred.
● Driver’s licence (role includes travel).
Language Proficiency: Professional proficiency in English and Afrikaans is required for effective client and grower communication. Conversational isiXhosa is considered a strong operational asset.